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created_time: 2025-11-28T22:59:36.800Z
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ocr_text: Monitor FAQ - Troubleshooting Common Issues\nQ1. Showing "No Signal" on the screen\nFirst, please check if the cable is correctly connected between the display and\nyour device. Second, try plugging and unplugging the cables. Next, if connected\nwith an HDMI cable, please ensure to supply extra power for the monitor\nQ2. My monitor won't power on,\nCheck if the monitor and your device are in the ON mode. Make suré the cable\nis properly connected. Connect another available device or cable to check: if the\nproblem persists, please contact the after-sales service center. =\n\nPlease check if the connection is loose. If there is no problem with the\nconnection, it may be due to insufficient power supply. Please connect the =\nadapter and use it again, or try changing a new connecting cable and device for\nconnection. If it still doesn't work, it is recommended to contact the aftersales\nService center. ;\nQ4. Why does the monitor make a current sound or rustling noise?\nPlease confirm where the noise is coming from. If it is the noise from the\nconnection, please re-plug the interface or replace it with a new cable. If it is the\nsound from the adapter or the speaker, it may be due to the quality of the\npower adapter. Please contact us.\nQS. Power is On, but no image appears on the screen.\nMake sure the video cable connecting the monitor to the computer is properly\nand securely connected. Adjust the brightness and contrast settings. Make sure |\nthe correct input source is selected.\nQ6. Why do | have to plug in two cords if | don’ t have a USB-C port on my\nlaptop?\nThe USB-C to USB-C cord is strong enough to communicate power and |\ngraphics through one cord, If you can't use the USB-C to USB-C cord, you will\nhave to use the HDMI to HDMI cord along with the USB-A to USB-C cord so |\n| that it can communicate power through one cord and graphics on the other |
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