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body_diff: "[{\"diffs\":[[1,\"<html>\\\r\\\n<head>\\\r\\\n  <title>36氪领读 | 工作中的沟通，别争输赢</title>\\\r\\\n  <basefont face=\\\"微软雅黑\\\" size=\\\"2\\\" />\\\r\\\n  <meta http-equiv=\\\"Content-Type\\\" content=\\\"text/html;charset=utf-8\\\" />\\\r\\\n  <meta name=\\\"exporter-version\\\" content=\\\"YXBJ Windows/608924 (zh-CN, DDL); Windows/10.0.0 (Win64); EDAMVersion=V2;\\\"/>\\\r\\\n  <meta name=\\\"application-data:ANDROID_CLIP_TYPE\\\" content=\\\"full_and_local\\\"/>\\\r\\\n  <style>\\\r\\\n\\tbody, td {\\\r\\\n\\t  font-family: 微软雅黑;\\\r\\\n\\t  font-size: 12pt;\\\r\\\n\\t}\\\r\\\n  </style>\\\r\\\n</head>\\\r\\\n<body>\\\r\\\n<a name=\\\"20491\\\"></a>\\\r\\\n<h1>36氪领读 | 工作中的沟通，别争输赢</h1>\\\r\\\n\\\r\\\n<div>\\\n<span><div style=\\\"font-size: 16px\\\"><div style=\\\"font-size: 32px; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); background: rgb(255, 255, 255);\\\"><div style=\\\"font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); overflow: hidden;\\\"><div style=\\\"margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:inherit;line-height:inherit;vertical-align:baseline;font-family:&quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif;-webkit-font-smoothing:antialiased;word-break:break-word;box-sizing:border-box;-webkit-tap-highlight-color:rgba(0, 0, 0, 0);height:10px;width:100%;visibility:hidden;\\\"></div><div style=\\\"margin: 0px; padding: 0px; border: 0px; font-size: 1.28rem; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;\\\"><span style=\\\"font-size: 1.28rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.76rem; color: rgb(38, 38, 38); font-weight: 500;\\\">36氪领读 | 工作中的沟通，别争输赢</span></span></div><div style=\\\"margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:inherit;line-height:inherit;vertical-align:baseline;font-family:&quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif;-webkit-font-smoothing:antialiased;word-break:break-word;box-sizing:border-box;-webkit-tap-highlight-color:rgba(0, 0, 0, 0);height:10px;width:100%;visibility:hidden;\\\"></div><div style=\\\"margin: 0px; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); height: 1.28rem;\\\"><div style=\\\"margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:inherit;line-height:inherit;vertical-align:baseline;font-family:&quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif;-webkit-font-smoothing:antialiased;word-break:break-word;box-sizing:border-box;-webkit-tap-highlight-color:rgba(0, 0, 0, 0);height:1.28rem;width:1.28rem;background:url(http://sta.36krcnd.com/36krx2019-mobile/static/ic_default_100_56@2x.ec858a2a.png)&quot;) 50% center / contain no-repeat rgb(237, 241, 244);border-radius:100%;float:left;\\\"></div><div><span style=\\\"margin: 0px; padding: 0.10667rem 0px 0px 0.42667rem; border: 0px; font-size: 0.74667rem; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); float: left; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.5; color: rgb(38, 38, 38);\\\">36氪领读</span><span style=\\\"margin: 0px; padding: 0.10667rem 0px 0px; border: 0px; font-size: 0.74667rem; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); float: right; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.5; color: rgb(168, 168, 168);\\\">昨天</span></div></div><div style=\\\"margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:inherit;line-height:inherit;vertical-align:baseline;font-family:&quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif;-webkit-font-smoothing:antialiased;word-break:break-word;box-sizing:border-box;-webkit-tap-highlight-color:rgba(0, 0, 0, 0);height:20px;width:100%;visibility:hidden;\\\"></div><div style=\\\"margin: 0px; padding: 0.53333rem 0.90667rem 0.53333rem 1.81333rem; border: 0px; font-size: 0.85333rem; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); background: rgb(248, 249, 250); position: relative;\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.49333rem; color: rgb(120, 120, 120);\\\">沟通是一门艺术，所谓的会沟通，归根到底，其实不过是充分理解沟通后，使用技巧和工具达成沟通效果。</span></div><div style=\\\"margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:inherit;line-height:inherit;vertical-align:baseline;font-family:&quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif;-webkit-font-smoothing:antialiased;word-break:break-word;box-sizing:border-box;-webkit-tap-highlight-color:rgba(0, 0, 0, 0);height:20px;width:100%;visibility:hidden;\\\"></div><div style=\\\"margin: 0px; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); position: relative;\\\"><div style=\\\"margin: 0px; padding: 0px; border: 0px; font-size: 0.85333rem; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); letter-spacing: 0px; text-align: justify; max-height: 64rem; overflow-y: hidden;\\\"><blockquote style=\\\"margin: 1.6rem 0px; padding: 0.32rem 0px 0.32rem 2.93333rem; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; quotes: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); position: relative;\\\"><div style=\\\"margin: 0px; padding: 0.32rem 0.53333rem; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); overflow-wrap: break-word;\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.49333rem; color: rgb(61, 70, 77);\\\">编者按：36氪专门为读书设立了【36氪领读】栏目，筛选一些值得读的书，并提供一些书摘。希望你手边有一本称心的书，让读书这场运动继续下去。</span></div></blockquote><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">我曾经带过的两位实习生，是性格截然不同的两种人，他们的发展也很有代表性。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">小A性格很外向，思维比较理性、很有能力，但是有点骄傲；</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">小C其貌不扬，思考时条例清晰，沟通也很流畅，但业务能力比小A差了一截。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">实习结束之后，我对小A说，希望他好好提升交流的能力，对小C说业务能力要加强。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">后来，两人毕业之后去了不同的公司，虽然还留着微信，但是平时聊天也没那么多了。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">过了几年，偶然的机会和小C聊天，他说自己已经是业务副主管了，而小A和他一家公司，是他招进来的。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">没几年的时间，两人已经成为了不同层次的人。那么拉开他们差距的原因是什么呢？</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">这让我想起了曾经的上司，现在是某个上市集团的人力副总裁，她说：“人的沟通方式，决定了人的层次，所谓沟通方式，其实就是谈判思维。”</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">工作多年之后，我对这句话越来越赞同。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">拉开人与人差距的，其实是谈判能力的高低。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">提到“谈判”，很多人会问，我又不和别人谈生意，我为什么要学谈判呢？</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">其实，不仅仅只是生意需要谈，谈判遍及我们生活的方方面面：</span></div><ul style=\\\"margin: 0px 0px 1.06667rem; padding: 0px 0px 0px 1.06667rem; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; list-style: disc; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><li style=\\\"margin: 0px 0px 0.32rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">买东西时讨价还价，是一种谈判；</span></div></li><li style=\\\"margin: 0px 0px 0.32rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">几个朋友选择晚上吃什么，是一种谈判；</span></div></li><li style=\\\"margin: 0px 0px 0.32rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">一对爱人讨论周末如何安排，是一种谈判；</span></div></li><li style=\\\"margin: 0px 0px 0.32rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">同事之间决定项目的推进顺序，是一种谈判；</span></div></li></ul><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">……</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">向任何人有逻辑的表达自己的观点，都是一种谈判。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">谈判，其实是每个人都应该掌握的一项基础技能，</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">也就是说，谈判的意识，能够帮助人再工作、生活、恋爱中更容易达成目标。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">可是，谈判并不只是会说话就行了的，很多时候，谈着谈着就变成争执和矛盾，让自己和对方变成了对立关系，如何正确有效的沟通，对很多人都是个难题。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">这是因为谈判沟通不仅是语言学，更是心理学。他需要我们：</span></div><ul style=\\\"margin: 0px 0px 1.06667rem; padding: 0px 0px 0px 1.06667rem; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; list-style: disc; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><li style=\\\"margin: 0px 0px 0.32rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">理解谈判的本质，知道在不同的关系中，如何与人相处；</span></div></li><li style=\\\"margin: 0px 0px 0.32rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">懂得双方的核心述求是什么，如何做才能让双方都能获利；</span></div></li><li style=\\\"margin: 0px 0px 0.32rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">当双方观点冲突时，如何在不妥协的情况下，达到自己的目的；</span></div></li><li style=\\\"margin: 0px 0px 0.32rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">当沟通无法推进时，运用怎么样的技巧，才能让事情按预期发展；</span></div></li></ul><h3 style=\\\"margin: 0px 0px 1.06667rem; padding: 0px 0px 0px 0.8rem; border: 0px; font-size: 0.96rem; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); position: relative;\\\"><span style=\\\"font-size: 0.96rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.28rem; color: rgb(38, 38, 38); font-weight: 600;\\\">正确认识谈判</span></h3><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">哈佛大学谈判项目创始人丹尼尔·夏皮罗的新书《不妥协的谈判》，提出了一些关于沟通的全新的观点，也给容易陷入争执、不善沟通的人创造一系列改善和提升的方法。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">在沟通中，各方会在潜意识中把自己的身份设定为另一方的对立面：我对你，我们对他们。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">很多人把沟通和谈判理解为“捍卫己方利益、要求对方做出让步”的零和博弈。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">对立的身份设定，使人们在沟通中呈现出高度情绪化行为：指责对方、固执己见、自以为是。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">争执并不会帮助人们拉近关系，这是一种损害双方长期利益的短视行为，其结果是升级成为更严重的冲突。</span></div><h3 style=\\\"margin: 0px 0px 1.06667rem; padding: 0px 0px 0px 0.8rem; border: 0px; font-size: 0.96rem; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); position: relative;\\\"><span style=\\\"font-size: 0.96rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.28rem; color: rgb(38, 38, 38); font-weight: 600;\\\">谈判中争对错，一定是双输的</span></h3><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">很多沟通和谈判，都会陷入讨论谁是对的，谁的观点更好，谁是胜利者。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">沟通中的观点不一致，并不是问题，但问题在于“追求对错”——我是对的，你是错的。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">当产生对与错的观念时，两个人似乎已经不把解决问题当作首要的事情了，争出个谁是谁非才是当务之急。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">这个时候，双方开始被情绪左右，倾向认为对方是故意的。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">就这样，本来是要沟通的事情的，但因为看法的不一样，争执的出发点已经偏离了解决问题这一目标，而走向了权力争夺。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">“我赢你输”或“我输你赢”的结果其实最后只是双输而已。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">这时候的沟通，已经不是为了解决问题，也不是为了表达不同的观点，而进一步演变成为了维持自尊的冲突。</span></div><h3 style=\\\"margin: 0px 0px 1.06667rem; padding: 0px 0px 0px 0.8rem; border: 0px; font-size: 0.96rem; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); position: relative;\\\"><span style=\\\"font-size: 0.96rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.28rem; color: rgb(38, 38, 38); font-weight: 600;\\\">为什么会这样？</span></h3><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">丹尼尔·夏皮罗在书中说，人们并不怕“对方正确”，而是怕“自己错误”。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">人们害怕的，其实是自己的“身份”受到挑战，或者说立足的“价值观”受到冒犯。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">被别人打了一拳，感到疼，最好的方法就是打回去。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">这是通常人们所采用的防御的一种方式。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">当沟通无以为继时，会让自己感到痛苦，而防御的办法就是让对方也痛一下。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">那么，当受到对方的指责时，内心感到受伤时，攻击对方，也许会让自己好受些。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">这也是人们习惯性的一种应对。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">在沟通开始时，大家希望的结果是互相伤害吗？</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">那么如何避免在沟通中出现这种“争对错”的情况发生呢？</span></div><h3 style=\\\"margin: 0px 0px 1.06667rem; padding: 0px 0px 0px 0.8rem; border: 0px; font-size: 0.96rem; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); position: relative;\\\"><span style=\\\"font-size: 0.96rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.28rem; color: rgb(38, 38, 38); font-weight: 600;\\\">找到避免争执的办法</span></h3><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">每个人都有自己对自己的身份设定（传说中的“人设”），而且，他们的所说未必是真正想要表达的。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">当你面临争执时，不要急着解决表面问题，而要通过“人设”，去挖掘别人内心的真正诉求，找到真正的问题所在。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">丹尼尔·夏皮罗给出的办法，是“利用合力”，将沟通的双方联系在一起，构成一个整体，保证双方不偏离沟通目标。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">合力以将人与人的关系由对立转变为合作，使两个人的情绪由敌意转变为友好。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">这种情况下，人们就不会再去想“对错”了。</span></div><h3 style=\\\"margin: 0px 0px 1.06667rem; padding: 0px 0px 0px 0.8rem; border: 0px; font-size: 0.96rem; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); position: relative;\\\"><span style=\\\"font-size: 0.96rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.28rem; color: rgb(38, 38, 38); font-weight: 600;\\\">如果争执已经发生，怎么办？</span></h3><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">争执会引发痛苦的感受，这种情绪是寻找合力的重要阻碍，</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">在双方回到沟通的主题，寻找共赢的解决办法之前，先应该平息彼此的痛苦。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">平息痛苦的办法有三种，单一使用就能缓解症状，一起使用治标治本。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: inherit; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38); font-weight: 600; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\">方法一</span><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">，承认并正视痛苦。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">你应该认识到，争夺对错所造成的痛苦是双向的，</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">不仅仅你认为自己受到伤害，与你争执的人同样也感受到痛苦。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: inherit; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38); font-weight: 600; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\">方法二</span><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">，认识到双方的损失。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">所有的争执都会导致某种程度的损失，</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">你要做的就是评估你和对方在争执中所遭受的损失。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: inherit; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38); font-weight: 600; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\">方法三</span><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">，寻求谅解。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">痛苦是双方面的，损失也是双方面的，</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">能认识到这些，能够极大减弱双方的“受害感”，痛苦也就逐渐减弱消失。</span></div><h3 style=\\\"margin: 0px 0px 1.06667rem; padding: 0px 0px 0px 0.8rem; border: 0px; font-size: 0.96rem; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); position: relative;\\\"><span style=\\\"font-size: 0.96rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.28rem; color: rgb(38, 38, 38); font-weight: 600;\\\">提升沟通效果的6个建议</span></h3><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">1.从对手变成伙伴</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">在沟通中，不是在对立情绪中捍卫自己的立场，而是理解对方的建议。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">让你们共同完成沟通，而不是陈述分裂的观点。因为对立观点会将沟通双方越推越开，让沟通中的观点原来越分裂，最后导致双方无法找到沟通焦点。常见的情况是夫妇的沟通中，从彼此不妥协，上升为情绪化的相互指责。实际上，将沟通双方视为伙伴，而讲沟通的问题视为“对立面”是个很好的解决办法。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">2. 使用比喻</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">通过比喻描绘沟通双方的关系和目的，挖掘争执的原因。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">你们的沟通究竟是两只羚羊的角力，还是猫咪和狮子的相遇，试着向对方描述出来，会有意想不到的效果。此外，比喻也能使沟通双方留出一些安全区，这样的沟通能够使双方更客观，避免双方将沟通中的否定观点理解成是对自己价值的否定。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">3. 学会聆听</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">仅仅因为你的耳朵是打开的，并不意味着你有听别人在说什么。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">磨练你的倾听技巧，并进行眼神接触交流，而不是打断。同时，当他们正在说话时，避免分心。聆听的最大作用之一是在陈述自己的观点前，先了解对方的核心述求。双方不断打断对方的话语，会使沟通支离破碎，使双方都迷失在对方和自己的核心目标里，这样的沟通最容易导致的结果，是以“否定对方而沟通”。而在这种情况下，沟通就已经失去了原来的目的。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">4. 复盘曾经的沟通</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">如果你与别人的沟通经常发生争执，你是否找到过把沟通变为争执的关键节点？</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">在那一点上，你做了什么，对方做了什么，你们的情绪发生了什么变化？如果你能想起自己情绪转变的关键节点，就很容易找到让沟通转向失控的原因，究竟是因为对方的态度、某个用词、声调的转变……以及，你可以思考，你的情绪为什么会失控。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">5. 态度积极</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">和别人的沟通中，最好的鼓励就是相信对方，并让他们知道你的关心。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">看到别人的优点和美德时，毫不吝啬的表达你的欣赏，听到不幸和痛苦，也别忘了向对方传达希望。真诚的称赞是化解冲突的良药，如果对方正处于情绪化的状态时，一句真诚的称赞或许能够瞬间冷却他的激动。虽然争执中控制情绪的难度很高，但如果你先这样做了，对方也会逐步找回失去的理智。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">6. 后退一步</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">下次当你发现自己在与某人的沟通中产生负面情绪时，退后一步。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">学会建立沟通的缓冲区，即使这种缓冲区是物理层面的。因为打破冲突的一个很好的建议就是“破坏物理环境”，简单的后退一步，有时候就是打破这种箭弩拔张气氛的很好方法。虽然看上去刻意后退一步有些奇怪，但是这种从物理环境改变引发的心理状态改变，却是一个打破高度情绪化冲突的有效办法。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">沟通是一门艺术，所谓的会沟通，归根到底，其实不过是充分理解沟通后，使用技巧和工具达成沟通效果。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">想要学会在沟通中保持核心述求，不妥协退让，还能完成沟通。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">《不妥协的谈判》，它将手把手教你掌握沟通和谈判最本质的方法。</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\"><img src=\\\":/ef5e9ec7b3c04213bc333b8954bda7b7\\\" type=\\\"image/jpeg\\\" data-filename=\\\"Image.jpg\\\" alt=\\\"36氪领读 | 工作中的沟通，别争输赢\\\" height=\\\"51\\\" style=\\\"margin:0px auto;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:inherit;line-height:inherit;vertical-align:baseline;font-family:\\\"PingFang SC\\\", \\\"Lantinghei SC\\\", \\\"Helvetica Neue\\\", Helvetica, Arial, \\\"Microsoft YaHei\\\", 微软雅黑, STHeitiSC-Light, simsun, 宋体, \\\"WenQuanYi Zen Hei\\\", \\\"WenQuanYi Micro Hei\\\", sans-serif;-webkit-font-smoothing:antialiased;word-break:break-word;box-sizing:border-box;-webkit-tap-highlight-color:rgba(0, 0, 0, 0);max-width:100%;border-radius:0.10667rem;display:block;\\\" width=\\\"589\\\"/></span></div><h2 style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: 0.96rem; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.96rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.28rem; color: rgb(38, 38, 38); font-weight: 600;\\\">作者简介：</span></h2><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">丹尼尔·夏皮罗（Daniel Shapiro）</span></div><div style=\\\"margin: 0px 0px 1.06667rem; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0);\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 1.6rem; color: rgb(38, 38, 38);\\\">哈佛大学心理学家，沟通和谈判专家，哈佛国际谈判项目创始人。曾担任达沃斯世界经济论坛的冲突防范理事会主席，致力于解决全球范围内的冲突和争端。在理事会中，他向多国元首、国际官员和外交人员普及了他的所建立的“不妥协的谈判”理论。“不妥协的谈判”理论帮助夏皮罗教授获得了哈佛大学和美国心理学协会的多个奖项。他还入选“哈佛大学15位代表教授”和“世界经济论坛全球领袖”，是斯尼亚战争期为克罗地亚和塞尔维亚冲突管理培训的负责人，并担任国际刑事法庭的顾问。</span></div></div><div style=\\\"margin: 0px; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); height: 9.06667rem; width: 18.4rem; position: absolute; left: 0px; z-index: 101;\\\"><div style=\\\"margin: 0px; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); position: absolute; width: 100%; height: 6.93333rem; top: 0px; left: 0px;\\\"><div style=\\\"margin: 5.44rem auto 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); width: 1.01333rem; height: 0.85333rem;\\\"></div></div><div style=\\\"margin: 0px; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); background: rgb(255, 255, 255); position: absolute; left: 0px; width: 100%;\\\"><div style=\\\"margin: 0px auto; padding: 0px; border: 0px; font-size: 0.85333rem; vertical-align: baseline; -webkit-font-smoothing: antialiased; word-break: break-word; box-sizing: border-box; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); background: rgb(66, 133, 244); box-shadow: rgba(66, 133, 244, 0.15) 0px 0.32rem 0.64rem 0px; width: 14.4rem; height: 2.13333rem; text-align: center; border-radius: 0.10667rem;\\\"><span style=\\\"font-size: 0.85333rem; font-family: &quot;PingFang SC&quot;, &quot;Lantinghei SC&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, &quot;Microsoft YaHei&quot;, 微软雅黑, STHeitiSC-Light, simsun, 宋体, &quot;WenQuanYi Zen Hei&quot;, &quot;WenQuanYi Micro Hei&quot;, sans-serif; line-height: 2.13333rem; bottom: 0px; color: rgb(255, 255, 255);\\\">打开36氪APP  阅读全文</span></div></div></div></div></div></div></div></div></div></div></div></div></div></span>\\\n</div></body></html>\\u0000\"]],\"start1\":0,\"start2\":0,\"length1\":0,\"length2\":77153}]"
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