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item_id: 9747ee782e7346059bf9140f00cff48c
item_updated_time: 1764345581596
title_diff: "[{\"diffs\":[[1,\"Surface 无法开启或从睡眠状态唤醒\"]],\"start1\":0,\"start2\":0,\"length1\":0,\"length2\":20}]"
body_diff: "[{\"diffs\":[[1,\"<html>\\\r\\\n<head>\\\r\\\n  <title>Surface 无法开启或从睡眠状态唤醒</title>\\\r\\\n  <basefont face=\\\"微软雅黑\\\" size=\\\"2\\\" />\\\r\\\n  <meta http-equiv=\\\"Content-Type\\\" content=\\\"text/html;charset=utf-8\\\" />\\\r\\\n  <meta name=\\\"exporter-version\\\" content=\\\"YXBJ Windows/608924 (zh-CN, DDL); Windows/10.0.0 (Win64); EDAMVersion=V2;\\\"/>\\\r\\\n  <style>\\\r\\\n\\tbody, td {\\\r\\\n\\t  font-family: 微软雅黑;\\\r\\\n\\t  font-size: 12pt;\\\r\\\n\\t}\\\r\\\n  </style>\\\r\\\n</head>\\\r\\\n<body>\\\r\\\n<a name=\\\"15918\\\"></a>\\\r\\\n<h1>Surface 无法开启或从睡眠状态唤醒</h1>\\\r\\\n\\\r\\\n<div><span><div style=\\\"-evernote-webclip:true\\\"><br/><div style=\\\"font-size: 16px; display: inline-block;\\\"><div style=\\\"font-family:sans-serif;text-size-adjust:100%;box-sizing:border-box;font-size:100%;outline:none;\\\"><div style=\\\"box-sizing:border-box;font-size:15px;font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, &quot;Segoe UI Symbol&quot;, &quot;Helvetica Neue&quot;, &quot;BBAlpha Sans&quot;, &quot;S60 Sans&quot;, Arial, sans-serif;min-width:320px;color:rgb(0, 0, 0);background-color:rgb(255, 255, 255);outline:0px;overflow-x:hidden;word-wrap:break-word;transition:margin-right 0.5s ease-in-out;\\\"><span style=\\\"box-sizing:border-box;\\\"><div style=\\\"box-sizing:border-box;outline:none;\\\"><div style=\\\"box-sizing:border-box;\\\"><div style=\\\"box-sizing:border-box;outline:none;\\\"><div style=\\\"box-sizing:border-box;outline:none;\\\"><div style=\\\"box-sizing:border-box;outline:none;\\\"><div style=\\\"outline:none;box-sizing:border-box;zoom:1;\\\"><div style=\\\"outline:none;box-sizing:border-box;zoom:1;\\\"><span style=\\\"box-sizing:inherit;display:table;\\\"> </span><div style=\\\"outline:none;box-sizing:border-box;zoom:1;float:left;min-height:1px;width:100%;\\\"><span style=\\\"box-sizing:inherit;display:table;\\\"> </span>\\\n    <div style=\\\"outline:none;box-sizing:border-box;max-width:calc(1600px + 10%);margin:0px auto;zoom:1;padding-left:18px;padding-right:18px;\\\"><span style=\\\"box-sizing:inherit;display:table;\\\"> </span>\\\n            <div style=\\\"box-sizing:border-box;display:block;margin:68px 0px 44px;\\\">\\\n                <h1 style=\\\"box-sizing:border-box;outline:0px;margin-bottom:0px;margin-top:0px;margin:0.67em 0px;letter-spacing:-0.01em;padding:37px 0px 3px;line-height:56px;font-size:46px;font-weight:400;padding-top:0px;padding-bottom:0px;\\\"><span style=\\\"font-size:46px;line-height:56px;font-weight:400;letter-spacing:-0.01em;display:table;\\\"> </span>Surface 无法开启或从睡眠状态唤醒<span style=\\\"font-size:46px;line-height:56px;font-weight:400;letter-spacing:-0.01em;clear:both;display:table;\\\"> </span></h1>\\\n                \\\n                \\\n                <span style=\\\"box-sizing:border-box;\\\"><div style=\\\"box-sizing:border-box;outline:none;\\\"> \\\n    <div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n        <span style=\\\"box-sizing:border-box;outline:none;font-size:13px;display:inline-block;padding-bottom:7px;line-height:20px;margin-top:0px;padding-left:16px;\\\"></span>\\\n    </div>\\\n    \\\n</div></span>\\\n                <hr style=\\\"margin:0px;box-sizing:content-box;outline:none;border-top-color:rgba(0, 0, 0, 0.2);width:100%;color:rgb(148, 147, 150);padding:0px;border-color:initial;display:block;height:0px;border-width:1px 0px 0px;border-image:initial;border-bottom-style:initial;border-left-style:initial;border-right-color:initial;border-top-style:solid;border-left-color:initial;border-bottom-color:initial;border-right-style:initial;margin-top:12px;margin-bottom:24px;\\\"/>\\\n            </div>\\\n    <span style=\\\"clear:both;box-sizing:inherit;display:table;\\\"> </span></div>\\\n<span style=\\\"clear:both;box-sizing:inherit;display:table;\\\"> </span></div>\\\n\\\n<div style=\\\"outline:none;box-sizing:border-box;zoom:1;float:left;min-height:1px;width:100%;\\\"><span style=\\\"box-sizing:inherit;display:table;\\\"> </span>\\\n    <div style=\\\"outline:none;box-sizing:border-box;max-width:calc(1600px + 10%);margin:0px auto;zoom:1;padding-left:18px;padding-right:18px;\\\"><span style=\\\"box-sizing:inherit;display:table;\\\"> </span>\\\n        \\\n\\\n        \\\n        \\\n\\\n        <span style=\\\"box-sizing:border-box;\\\"></span>\\\n                \\\n\\\n        <div style=\\\"box-sizing:border-box;outline:none;\\\"><div style=\\\"box-sizing:border-box;outline:none;position:relative;\\\">\\\n    <div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n        <span style=\\\"box-sizing:border-box;display:inline-block;max-width:100%;\\\">选择产品版本</span>\\\n    </div>\\\n    <br style=\\\"box-sizing:border-box;\\\"/>\\\n    <div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n        \\\n    </div>\\\n</div></div>\\\n        \\\n\\\n        <div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n            <div style=\\\"box-sizing:border-box;outline:none;\\\"><div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n    <div style=\\\"box-sizing:border-box;outline:none;margin-bottom:20px;\\\"><div style=\\\"box-sizing:border-box;display:block;margin-bottom:12px;\\\">\\\n    \\\n    \\\n    <div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n        <div style=\\\"box-sizing:border-box;outline:none;margin-left:-4px;margin-right:-4px;margin-bottom:0px;\\\"><span style=\\\"display:table;\\\"> </span>\\\n            <div style=\\\"box-sizing:border-box;outline:none;position:relative;min-height:1px;padding-left:4px;padding-right:4px;float:left;width:100%;\\\">\\\n                <div style=\\\"box-sizing:border-box;outline:none;\\\"><p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\"><span style=\\\"box-sizing:border-box;outline:none;\\\"><span style=\\\"box-sizing:border-box;outline:none;\\\"><div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n<div style=\\\"box-sizing:border-box;outline:none;margin-bottom:8px;margin-top:8px;position:relative;border:none;padding:12px 12px 12px 20px;min-height:48px;background-color:rgb(242, 242, 242);color:rgb(0, 0, 0);\\\">\\\n<p style=\\\"box-sizing:border-box;outline:0px;margin:0px;padding:4px 0px 0px;margin-top:1px;margin-bottom:5px;font-size:18px;\\\">注意</p>\\\n\\\n<div style=\\\"box-sizing:border-box;outline:none;margin-left:-4px;margin-right:-4px;\\\"><span style=\\\"display:table;\\\"> </span>\\\n<div style=\\\"box-sizing:border-box;outline:none;position:relative;min-height:1px;padding-left:4px;padding-right:4px;float:left;width:100%;\\\">\\\n<p style=\\\"box-sizing:border-box;outline:0px;margin-bottom:24px;font-size:13px;margin:0px;padding:4px 0px 0px;\\\">某些产品可能在你所在的国家或地区不可用。</p>\\\n</div>\\\n<span style=\\\"display:table;clear:both;\\\"> </span></div>\\\n</div>\\\n</div>\\\n\\\n\\\n</span></span></p></div>\\\n            </div>\\\n        <span style=\\\"display:table;clear:both;\\\"> </span></div>\\\n    </div>\\\n</div></div>\\\n</div><div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n    <div style=\\\"box-sizing:border-box;outline:none;margin-bottom:20px;\\\"><div style=\\\"box-sizing:border-box;display:block;margin-bottom:12px;\\\">\\\n    \\\n    \\\n    <div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n        <div style=\\\"box-sizing:border-box;outline:none;margin-left:-4px;margin-right:-4px;margin-bottom:0px;\\\"><span style=\\\"display:table;\\\"> </span>\\\n            <div style=\\\"box-sizing:border-box;outline:none;position:relative;min-height:1px;padding-left:4px;padding-right:4px;float:left;width:100%;\\\">\\\n                <div style=\\\"box-sizing:border-box;outline:none;\\\"><h2 style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;text-align:left;color:rgb(0, 0, 0);margin-bottom:32px;\\\">如果 Surface 无法启动或进入睡眠状态后无法唤醒，这些解决方案有助于使其恢复正常。</h2></div>\\\n            </div>\\\n        <span style=\\\"display:table;clear:both;\\\"> </span></div>\\\n    </div>\\\n</div></div>\\\n</div><div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n    <div style=\\\"box-sizing:border-box;outline:none;margin-bottom:20px;\\\"><div style=\\\"box-sizing:border-box;display:block;margin-bottom:12px;\\\">\\\n    \\\n    \\\n    <div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n        <div style=\\\"box-sizing:border-box;outline:none;margin-left:-4px;margin-right:-4px;margin-bottom:0px;\\\"><span style=\\\"display:table;\\\"> </span>\\\n            <div style=\\\"box-sizing:border-box;outline:none;position:relative;min-height:1px;padding-left:4px;padding-right:4px;float:left;width:100%;\\\">\\\n                <div style=\\\"box-sizing:border-box;outline:none;\\\"><h3 style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;text-align:left;margin-bottom:32px;\\\">你看到的现象</h3>\\\n\\\n<table style=\\\"box-sizing:border-box;font-size:inherit;font-style:inherit;font-variant:inherit;font-weight:inherit;border-spacing:0px;border-collapse:collapse;background-color:transparent;border-width:2px;width:100%;max-width:100%;border-bottom:1px solid rgb(208, 208, 208);\\\">\\\n\\t<tbody style=\\\"box-sizing:border-box;\\\">\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);border-top-style:none;\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\"><span style=\\\"box-sizing:border-box;outline:none;\\\"><div style=\\\"box-sizing:border-box;outline:none;position:relative;margin:0px;padding:0px;display:inline-block;\\\"><img src=\\\":/4158734956c74b48b6b49d7ef113567c\\\" type=\\\"image/png\\\" data-filename=\\\"4017453_zh-cn_1.png\\\" alt=\\\"Surface 显示黑屏\\\" height=\\\"100\\\" style=\\\"box-sizing:border-box;border:0px;vertical-align:middle;padding:0px;max-width:100%;z-index:1;width:100%;\\\" width=\\\"135\\\"/></div></span></strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">\\\n\\t\\t\\t<ul style=\\\"box-sizing:border-box;list-style:none;margin:0px;padding:8px 24px;list-style-type:disc;\\\">\\\n\\t\\t\\t\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\">黑屏并且不显示 Surface 徽标。</li>\\\n\\t\\t\\t\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\">按电源按钮无反应。</li>\\\n\\t\\t\\t\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\">你的 Surface 可能已关闭或处于节能状态。</li>\\\n\\t\\t\\t</ul>\\\n\\t\\t\\t</td>\\\n\\t\\t</tr>\\\n\\t</tbody>\\\n</table>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">按电源按钮应开启或从睡眠状态唤醒 Surface。查看 <a href=\\\"https://support.microsoft.com/zh-cn/help/4036282\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">Surface 电源状态</a>。</p>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">如果 Surface 无法开启或从睡眠状态唤醒，请尝试以下解决方案。</p>\\\n\\\n<h4 style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:32px;\\\">解决方案 1：按一下电源按钮以开启 Surface</h4>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">Surface 通常需要数秒钟时间启动或从睡眠状态唤醒。请尝试等待一会看它是否响应。</p>\\\n\\\n<table style=\\\"box-sizing:border-box;font-size:inherit;font-style:inherit;font-variant:inherit;font-weight:inherit;border-spacing:0px;border-collapse:collapse;background-color:transparent;border-width:2px;width:100%;max-width:100%;border-bottom:1px solid rgb(208, 208, 208);\\\">\\\n\\t<tbody style=\\\"box-sizing:border-box;\\\">\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);border-top-style:none;\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 1：</strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">按下并松开 Surface 上的电源按钮。</td>\\\n\\t\\t</tr>\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 2：</strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">等待数秒钟。<br style=\\\"box-sizing:border-box;\\\"/>\\\n\\t\\t\\tSurface 可能需要数秒钟时间启动、从睡眠状态唤醒或显示 Surface 徽标。<br style=\\\"box-sizing:border-box;\\\"/>\\\n\\t\\t\\t<strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">Surface 3：</strong>如果 Surface 3 电池电量耗尽，它需要先充电几分钟，然后才能开启。根据电池所剩电量多少，Windows 启动之前屏幕上可能会显示 10 到 15 分钟的电池图标。</td>\\\n\\t\\t</tr>\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 3：</strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">\\\n\\t\\t\\t<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">查看 Surface 是否已开启。<br style=\\\"box-sizing:border-box;\\\"/>\\\n\\t\\t\\t<strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">如果 Surface 已开启：</strong>请先为电池充电，当电量至少为 40% 时，才能安装 Surface 和 Windows 的最新更新。有关详细信息，请参阅<a href=\\\"https://support.microsoft.com/zh-cn/help/4023505\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">安装 Surface 和 Windows 更新</a>。<br style=\\\"box-sizing:border-box;\\\"/>\\\n\\t\\t\\t<strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">如果 Surface 仍无法开启：试用解决方案 2</strong>。</p>\\\n\\t\\t\\t</td>\\\n\\t\\t</tr>\\\n\\t</tbody>\\\n</table>\\\n\\\n<h3 style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;text-align:left;margin-bottom:32px;\\\">解决方案 2：尝试使用热键唤醒 Surface</h3>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">你可以使用特定的键盘快捷方式唤醒 Surface。</p>\\\n\\\n<ul style=\\\"box-sizing:border-box;list-style:none;margin:0px;padding:8px 24px;list-style-type:disc;margin-top:-8px;\\\">\\\n\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\">如果连接了键盘，请同时按 Windows 徽标键 <span style=\\\"position:relative;box-sizing:border-box;outline:none;font-style:normal;font-weight:normal;line-height:1;font-family:&quot;Dev Center MDL2 Assets&quot;, &quot;Membership MDL2 Assets&quot;;top:1px;display:inline-block;vertical-align:baseline;-webkit-font-smoothing:antialiased;\\\"><span style=\\\"font-family:&quot;Dev Center MDL2 Assets&quot;, &quot;Membership MDL2 Assets&quot;;font-style:normal;font-weight:normal;line-height:1;\\\"></span></span> +Ctrl+Shift+B。</li>\\\n\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\">如果你处于平板模式，请快速连续三次（在 2 秒钟内）同时按音量增大和音量减小按钮。</li>\\\n</ul>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">如果 Windows 响应，你应在 Windows 尝试刷新屏幕时听到很短的蜂鸣声。如果 Surface 仍无法开启，请试用“解决方案 3”。</p>\\\n\\\n<h3 style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;text-align:left;margin-bottom:32px;\\\">解决方案 3：强制关机</h3>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">请参阅<a href=\\\"https://support.microsoft.com/zh-cn/help/4036280\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">强制关机并重启 Surface</a>，了解如何操作。</p>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">如果你的 Surface 在强制关机并重启后开启：</strong>请先为电池充电，当电量至少为 40% 时，才能安装 Surface 和 Windows 的最新更新。有关详细信息，请参阅<a href=\\\"https://support.microsoft.com/zh-cn/help/4023505\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">安装 Surface 和 Windows 更新</a>。</p>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">如果你的 Surface 仍无法开启：</strong>你的 Surface 可能需要维修。转到<a href=\\\"https://support.microsoft.com/devices\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"_blank\\\">设备维修</a><span style=\\\"box-sizing:border-box;outline:none;\\\"><sup style=\\\"box-sizing:border-box;line-height:0;position:relative;vertical-align:baseline;top:-0.5em;font-size:75%;\\\"><span style=\\\"box-sizing:border-box;outline:none;\\\"><div style=\\\"box-sizing:border-box;outline:none;position:relative;margin:0px;padding:0px;display:inline-block;\\\"><img src=\\\":/b0ac067884f740d7940cfeca8569fe6b\\\" type=\\\"image/png\\\" data-filename=\\\"4017478_en_2.png\\\" alt=\\\"external\\\" height=\\\"10\\\" style=\\\"box-sizing:border-box;border:0px;vertical-align:middle;padding:0px;max-width:100%;z-index:1;width:100%;\\\" width=\\\"10\\\"/></div></span></sup></span>，以启动服务请求。</p>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">视频：强制关闭并重启 Surface</p>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\"><span style=\\\"box-sizing:border-box;outline:none;\\\"><div style=\\\"box-sizing:border-box;outline:none;position:relative;padding-bottom:56.25%;padding-top:20px;height:0px;overflow:hidden;margin-bottom:20px;\\\"><div style=\\\"box-sizing:border-box;position:absolute;left:0px;width:100%;height:100%;\\\"><div style=\\\"font-size: 16px; display: inline-block;\\\"><div dir=\\\"ltr\\\" lang=\\\"en-us\\\" style=\\\"font-family:sans-serif;text-size-adjust:100%;box-sizing:border-box;overflow:hidden;\\\">\\\n<div style=\\\"box-sizing:inherit;margin:0px;font-size:15px;font-family:&quot;Segoe UI&quot;, SegoeUI, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif;min-width:320px;color:rgb(0, 0, 0);background-color:rgb(255, 255, 255);height:100%;width:100%;overflow:hidden;\\\">\\\n            \\\n\\\n    \\\n    \\\n    \\\n    \\\n            \\\n    <div style=\\\"box-sizing:inherit;display:block;height:100%;width:100%;overflow:hidden;outline:none;\\\">\\\n                    <div style=\\\"box-sizing:inherit;height:100%;width:100%;overflow:hidden;\\\">\\\n\\\n    <div style=\\\"box-sizing:inherit;min-height:1px;height:100%;width:100%;overflow:hidden;\\\">\\\n                    <div style=\\\"box-sizing:inherit;display:inline-block;margin:0px;height:100%;width:100%;min-width:320px;direction:ltr;position:relative;overflow:hidden;cursor:pointer;\\\"><div style=\\\"box-sizing:inherit;height:100%;width:100%;\\\">\\\n    <div style=\\\"box-sizing:inherit;height:100%;width:100%;\\\" title=\\\"CSS_ForceRestart en-US\\\"><img style=\\\"box-sizing:inherit;vertical-align:middle;display:block;min-width:100%;width:100%;max-height:100%;height:100%;background:rgb(0, 0, 0);\\\"></img></div>\\\n    \\\n    \\\n    <div dir=\\\"ltr\\\" style=\\\"position:absolute;box-sizing:inherit;bottom:0px;height:44px;background:rgb(0, 0, 0);font-size:24px;width:100%;left:0px;display:inline-block;z-index:61;transition:bottom 0.5s ease-in;\\\">\\\n\\\n<span style=\\\"box-sizing:inherit;font-size:13px;color:rgba(255, 255, 255, 0.6);padding-right:12px;position:relative;top:-3px;\\\">\\\n    <span style=\\\"box-sizing:inherit;font-size:13px;color:rgb(255, 255, 255);\\\">00:00</span>\\\n    /\\\n    <span style=\\\"box-sizing:inherit;font-size:13px;color:rgb(255, 255, 255);\\\">01:34</span>\\\n</span>\\\n<div style=\\\"box-sizing:inherit;width:calc(100% - 288px);direction:ltr;display:inline-block;margin-bottom:5px;\\\">\\\n    \\\n<div style=\\\"box-sizing:inherit;position:relative;height:4px;margin-top:12px;background:rgba(255, 255, 255, 0.4);\\\"><span style=\\\"box-sizing:inherit;display:block;position:absolute;top:0px;bottom:0px;background:rgb(0, 103, 184);font-size:13px;width:0px;\\\"></span></div></div>\\\n\\\n<div style=\\\"box-sizing:inherit;\\\"></div>\\\n\\\n<div style=\\\"border:0px;box-sizing:inherit;z-index:66;width:1px;bottom:46px;right:46px;background:rgb(0, 0, 0);position:absolute;min-height:120px;overflow:hidden;clip:rect(1px 1px 1px 1px);height:1px;padding:0px;margin:0px;display:block;\\\">\\\n    <div style=\\\"box-sizing:inherit;width:92px;height:92px;\\\">\\\n        \\\n    <div style=\\\"box-sizing:inherit;position:relative;height:4px;margin-top:12px;transform:rotate(-90deg);top:45px;left:-25px;background:rgba(255, 255, 255, 0.4);\\\"><span style=\\\"box-sizing:inherit;display:block;position:absolute;top:0px;bottom:0px;font-size:13px;background:rgb(0, 103, 184);width:67.2px;\\\"></span></div></div>\\\n<span style=\\\"display:block;height:11px;background:transparent;position:absolute;bottom:-12px;width:100%;\\\"></span></div>\\\n</div>\\\n    \\\n</div></div>\\\n\\\n    </div>\\\n            </div>\\\n\\\n    </div>\\\n        \\\n            \\\n\\\n    \\\n    \\\n    \\\n    \\\n    \\\n    \\\n\\\n\\\n\\\n\\\n</div></div></div></div></div></span></p>\\\n\\\n<div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n<div style=\\\"min-height:48px;box-sizing:border-box;padding-right:48px;outline:none;margin-bottom:8px;transition:opacity 0.15s linear;margin-top:8px;border:none;padding:12px 12px 12px 20px;position:relative;opacity:1;background-color:rgb(242, 242, 242);color:rgb(0, 0, 0);\\\">\\\n<div style=\\\"box-sizing:border-box;outline:none;font-size:18px;margin-bottom:5px;margin-top:1px;\\\">注意</div>\\\n\\\n<div style=\\\"box-sizing:border-box;outline:none;margin-left:-4px;margin-right:-4px;\\\"><span style=\\\"display:table;\\\"> </span>\\\n<div style=\\\"box-sizing:border-box;outline:none;position:relative;min-height:1px;padding-left:4px;padding-right:4px;float:left;width:100%;\\\">\\\n<p style=\\\"box-sizing:border-box;outline:0px;margin-bottom:24px;font-size:13px;margin:0px;padding:4px 0px 0px;\\\">该视频仅提供英文版。</p>\\\n</div>\\\n<span style=\\\"display:table;clear:both;\\\"> </span></div>\\\n</div>\\\n</div>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">请参阅<a href=\\\"https://support.microsoft.com/zh-cn/help/4036280\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">强制关机并重启 Surface</a>，了解如何操作。</p>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">如果你的 Surface 在强制关机并重启后开启：</strong>请先为电池充电，当电量至少为 40% 时，才能安装 Surface 和 Windows 的最新更新。有关详细信息，请参阅<a href=\\\"https://support.microsoft.com/zh-cn/help/4023505\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">安装 Surface 和 Windows 更新</a>。</p>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">如果你的 Surface 仍无法开启：</strong>你的 Surface 可能需要维修。转到<a href=\\\"https://support.microsoft.com/devices\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"_blank\\\">设备维修</a><span style=\\\"box-sizing:border-box;outline:none;\\\"><sup style=\\\"box-sizing:border-box;line-height:0;position:relative;vertical-align:baseline;top:-0.5em;font-size:75%;\\\"><span style=\\\"box-sizing:border-box;outline:none;\\\"><div style=\\\"box-sizing:border-box;outline:none;position:relative;margin:0px;padding:0px;display:inline-block;\\\"><img src=\\\":/c1b805242fda45ed9590d2c34f4c2762\\\" type=\\\"image/png\\\" data-filename=\\\"4017478_en_2.png\\\" alt=\\\"external\\\" height=\\\"10\\\" style=\\\"box-sizing:border-box;border:0px;vertical-align:middle;padding:0px;max-width:100%;z-index:1;width:100%;\\\" width=\\\"10\\\"/></div></span></sup></span>，以启动服务请求。</p>\\\n\\\n<h4 style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:32px;\\\">解决方案 4：清洁 Surface Book 上的接头</h4>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">如果你使用的是 Surface Book，请尝试清洁屏幕组件和键盘之间的接头。</p>\\\n\\\n<table style=\\\"box-sizing:border-box;font-size:inherit;font-style:inherit;font-variant:inherit;font-weight:inherit;border-spacing:0px;border-collapse:collapse;background-color:transparent;border-width:2px;width:100%;max-width:100%;border-bottom:1px solid rgb(208, 208, 208);\\\">\\\n\\t<tbody style=\\\"box-sizing:border-box;\\\">\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);border-top-style:none;\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 1：</strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">从键盘分离屏幕组件。</td>\\\n\\t\\t</tr>\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 2：</strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">\\\n\\t\\t\\t<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">使用铅笔擦清洁接头的针脚。用橡皮擦在针脚前后反复擦拭。</p>\\\n\\t\\t\\t</td>\\\n\\t\\t</tr>\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 3：</strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">将棉签在外用酒精中浸湿。清洁插入 Surface 的充电器的狭长部件上的针脚。用棉签在针脚前后反复擦拭。在清洁完接头针脚后，请确保针脚干燥，然后将屏幕组件重新与键盘连接。</td>\\\n\\t\\t</tr>\\\n\\t</tbody>\\\n</table>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">如果 Surface 仍无法启用，请参阅 <a href=\\\"https://support.microsoft.com/zh-cn/help/4023539\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">Surface 无法开启、Windows 无法启动或电池无法充电</a>，了解更多疑难解答信息。</p>\\\n</div>\\\n            </div>\\\n        <span style=\\\"display:table;clear:both;\\\"> </span></div>\\\n    </div>\\\n</div></div>\\\n</div><div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n    <div style=\\\"box-sizing:border-box;outline:none;margin-bottom:20px;\\\"><div style=\\\"box-sizing:border-box;display:block;margin-bottom:12px;\\\">\\\n    \\\n    \\\n    <div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n        <div style=\\\"box-sizing:border-box;outline:none;margin-left:-4px;margin-right:-4px;margin-bottom:0px;\\\"><span style=\\\"display:table;\\\"> </span>\\\n            <div style=\\\"box-sizing:border-box;outline:none;position:relative;min-height:1px;padding-left:4px;padding-right:4px;float:left;width:100%;\\\">\\\n                <div style=\\\"box-sizing:border-box;outline:none;\\\"><ul style=\\\"box-sizing:border-box;list-style:none;margin:0px;padding:8px 24px;list-style-type:disc;\\\">\\\n\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><a href=\\\"https://support.microsoft.com/#Beforew8\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">开始之前</a></li>\\\n\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><a href=\\\"https://support.microsoft.com/#Whatw8\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">您看到</a></li>\\\n</ul>\\\n\\\n<h3 style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;text-align:left;margin-bottom:32px;\\\">开始之前</h3>\\\n\\\n<div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n<div style=\\\"min-height:48px;box-sizing:border-box;outline:none;margin-top:8px;margin-bottom:8px;transition:opacity 0.15s linear;position:relative;border:none;padding:12px 12px 12px 20px;opacity:1;padding-right:48px;background-color:rgba(208, 46, 0, 0.3);\\\">\\\n<div style=\\\"box-sizing:border-box;outline:none;font-size:18px;margin-bottom:5px;margin-top:1px;\\\">重要注意事项</div>\\\n\\\n<div style=\\\"box-sizing:border-box;outline:none;margin-left:-4px;margin-right:-4px;\\\"><span style=\\\"display:table;\\\"> </span>\\\n<div style=\\\"box-sizing:border-box;outline:none;position:relative;min-height:1px;padding-left:4px;padding-right:4px;float:left;width:100%;\\\">\\\n<p style=\\\"box-sizing:border-box;outline:0px;margin-bottom:24px;font-size:13px;margin:0px;padding:4px 0px 0px;\\\">尝试这些解决方法之前，请确保已按照 <a href=\\\"https://support.microsoft.com/zh-cn/help/4023539\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">Surface 无法启用、Windows 无法启动或电池无法充电</a>中所述检查连接，并且当电源接头连接到 Surface 时指示灯亮起。</p>\\\n</div>\\\n<span style=\\\"display:table;clear:both;\\\"> </span></div>\\\n</div>\\\n</div>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\"><a style=\\\"box-sizing:border-box;background-color:transparent;color:rgb(0, 108, 216);text-decoration:none;cursor:pointer;\\\"></a></p>\\\n\\\n<h3 style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;text-align:left;margin-bottom:32px;\\\">您看到</h3>\\\n\\\n<table style=\\\"box-sizing:border-box;font-size:inherit;font-style:inherit;font-variant:inherit;font-weight:inherit;border-spacing:0px;border-collapse:collapse;background-color:transparent;border-width:2px;width:100%;max-width:100%;border-bottom:1px solid rgb(208, 208, 208);\\\">\\\n\\t<tbody style=\\\"box-sizing:border-box;\\\">\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);border-top-style:none;\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\"><span style=\\\"box-sizing:border-box;outline:none;\\\"><div style=\\\"box-sizing:border-box;outline:none;position:relative;margin:0px;padding:0px;display:inline-block;\\\"><img src=\\\":/c4ca8190873a44759a7b1b3cb1c847ea\\\" type=\\\"image/png\\\" data-filename=\\\"4017453_zh-cn_1.png\\\" alt=\\\"Surface 显示黑屏\\\" height=\\\"100\\\" style=\\\"box-sizing:border-box;border:0px;vertical-align:middle;padding:0px;max-width:100%;z-index:1;width:100%;\\\" width=\\\"135\\\"/></div></span></strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">\\\n\\t\\t\\t<ul style=\\\"box-sizing:border-box;list-style:none;margin:0px;padding:8px 24px;list-style-type:disc;\\\">\\\n\\t\\t\\t\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\">黑屏并且不显示 Surface 徽标。</li>\\\n\\t\\t\\t\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\">按电源按钮无反应。</li>\\\n\\t\\t\\t\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\">您的 Surface 可能已关闭或处于节能状态。</li>\\\n\\t\\t\\t</ul>\\\n\\t\\t\\t</td>\\\n\\t\\t</tr>\\\n\\t</tbody>\\\n</table>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">如果您不使用 Surface 超过几分钟，屏幕将关闭，Surface 将进入节能状态。如果您不使用 Surface 超过几小时，它将进入休眠状态，即保存您的所有工作并关机。有关 Surface 电源状态的信息，包括如何启用、关闭或从睡眠状态唤醒 Surface，请参阅 <a href=\\\"https://support.microsoft.com/zh-cn/help/4036282\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">Surface 电源状态</a>。</p>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">按电源按钮应启用或从睡眠状态唤醒 Surface。如果 Surface 无法启用或从睡眠状态唤醒，请尝试以下解决方法。</p>\\\n\\\n<div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n<div style=\\\"min-height:48px;box-sizing:border-box;padding-right:48px;outline:none;margin-bottom:8px;transition:opacity 0.15s linear;margin-top:8px;border:none;padding:12px 12px 12px 20px;position:relative;opacity:1;background-color:rgb(242, 242, 242);color:rgb(0, 0, 0);\\\">\\\n<div style=\\\"box-sizing:border-box;outline:none;font-size:18px;margin-bottom:5px;margin-top:1px;\\\">注意</div>\\\n\\\n<div style=\\\"box-sizing:border-box;outline:none;margin-left:-4px;margin-right:-4px;\\\"><span style=\\\"display:table;\\\"> </span>\\\n<div style=\\\"box-sizing:border-box;outline:none;position:relative;min-height:1px;padding-left:4px;padding-right:4px;float:left;width:100%;\\\">\\\n<p style=\\\"box-sizing:border-box;outline:0px;margin-bottom:24px;font-size:13px;margin:0px;padding:4px 0px 0px;\\\">尝试这些解决方法之前，请确保症状和上述内容完全相同。如果症状不同，请参阅 <a href=\\\"https://support.microsoft.com/zh-cn/help/4023539\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">Surface 无法启用、Windows 无法启动或电池无法充电</a>了解更多疑难解答信息。</p>\\\n</div>\\\n<span style=\\\"display:table;clear:both;\\\"> </span></div>\\\n</div>\\\n</div>\\\n\\\n<h3 style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;text-align:left;margin-bottom:32px;\\\">解决方法 1：按一下电源按钮以启用 Surface</h3>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">Surface 通常需要数秒钟时间启动或从睡眠状态唤醒。请尝试等待一会看它是否响应。</p>\\\n\\\n<table style=\\\"box-sizing:border-box;font-size:inherit;font-style:inherit;font-variant:inherit;font-weight:inherit;border-spacing:0px;border-collapse:collapse;background-color:transparent;border-width:2px;width:100%;max-width:100%;border-bottom:1px solid rgb(208, 208, 208);\\\">\\\n\\t<tbody style=\\\"box-sizing:border-box;\\\">\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);border-top-style:none;\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 1： </strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">按下并释放 Surface 上的电源按钮。</td>\\\n\\t\\t</tr>\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 2： </strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">等待数秒钟。<br style=\\\"box-sizing:border-box;\\\"/>\\\n\\t\\t\\tSurface 可能需要数秒钟时间启动、从睡眠状态唤醒或显示 Surface 徽标。\\\n\\t\\t\\t<div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n\\t\\t\\t<div style=\\\"min-height:48px;box-sizing:border-box;padding-right:48px;outline:none;margin-bottom:8px;transition:opacity 0.15s linear;margin-top:8px;border:none;padding:12px 12px 12px 20px;position:relative;opacity:1;background-color:rgb(242, 242, 242);color:rgb(0, 0, 0);\\\">\\\n\\t\\t\\t<div style=\\\"box-sizing:border-box;outline:none;font-size:18px;margin-bottom:5px;margin-top:1px;\\\">注意</div>\\\n\\\n\\t\\t\\t<div style=\\\"box-sizing:border-box;outline:none;margin-left:-4px;margin-right:-4px;\\\"><span style=\\\"display:table;\\\"> </span>\\\n\\t\\t\\t<div style=\\\"box-sizing:border-box;outline:none;position:relative;min-height:1px;padding-left:4px;padding-right:4px;float:left;width:100%;\\\">\\\n\\t\\t\\t<p style=\\\"box-sizing:border-box;outline:0px;margin-bottom:24px;font-size:13px;margin:0px;padding:4px 0px 0px;\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">Surface 3 平板电脑：</strong>如果 Surface 3 平板电脑电量耗尽，它需要先充电几分钟，然后才能启用。根据电池所剩电量多少，Windows 启动之前屏幕上可能会显示 10 到 15 分钟的电池图标。</p>\\\n\\t\\t\\t</div>\\\n\\t\\t\\t<span style=\\\"display:table;clear:both;\\\"> </span></div>\\\n\\t\\t\\t</div>\\\n\\t\\t\\t</div>\\\n\\t\\t\\t</td>\\\n\\t\\t</tr>\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 3： </strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">\\\n\\t\\t\\t<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">查看 Surface 是否已启用。</p>\\\n\\\n\\t\\t\\t<ul style=\\\"box-sizing:border-box;list-style:none;margin:0px;padding:8px 24px;list-style-type:disc;margin-top:-8px;\\\">\\\n\\t\\t\\t\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">如果 Surface 已启用：</strong>请先充电一段时间，当电量至少为 40% 时，安装最新 Surface 和 Windows 更新以帮助避免未来出现问题。有关详细信息，请参阅<a href=\\\"https://support.microsoft.com/zh-cn/help/4023505\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">安装 Surface 和 Windows 更新</a>。</li>\\\n\\t\\t\\t\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">如果 Surface 仍无法启用：</strong>请尝试“解决方法 2”。</li>\\\n\\t\\t\\t</ul>\\\n\\t\\t\\t</td>\\\n\\t\\t</tr>\\\n\\t</tbody>\\\n</table>\\\n\\\n<h3 style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;text-align:left;margin-bottom:32px;\\\">解决方法 2：强制重新启动</h3>\\\n\\\n<table style=\\\"box-sizing:border-box;font-size:inherit;font-style:inherit;font-variant:inherit;font-weight:inherit;border-spacing:0px;border-collapse:collapse;background-color:transparent;border-width:2px;width:100%;max-width:100%;border-bottom:1px solid rgb(208, 208, 208);\\\">\\\n\\t<tbody style=\\\"box-sizing:border-box;\\\">\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);border-top-style:none;\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 1： </strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">按住 Surface 上的电源按钮 30 秒钟。<br style=\\\"box-sizing:border-box;\\\"/>\\\n\\t\\t\\t屏幕可能会闪烁，但仍继续按住电源按钮达 30 秒钟。30 秒钟后，释放电源按钮。</td>\\\n\\t\\t</tr>\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 2： </strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">\\\n\\t\\t\\t<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">按下并释放 Surface 上的电源按钮重新开机。</p>\\\n\\\n\\t\\t\\t<ul style=\\\"box-sizing:border-box;list-style:none;margin:0px;padding:8px 24px;list-style-type:disc;margin-top:-8px;\\\">\\\n\\t\\t\\t\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">如果 Surface 已启用：</strong>请先充电一段时间，当电量至少为 40% 时，安装最新 Surface 和 Windows 更新以帮助避免未来出现问题。有关详细信息，请参阅<a href=\\\"https://support.microsoft.com/zh-cn/help/4023505\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">安装 Surface 和 Windows 更新</a>。</li>\\\n\\t\\t\\t\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">如果 Surface 仍无法启用：</strong>转到“解决方法 3”。</li>\\\n\\t\\t\\t</ul>\\\n\\t\\t\\t</td>\\\n\\t\\t</tr>\\\n\\t</tbody>\\\n</table>\\\n\\\n<h3 style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;text-align:left;margin-bottom:32px;\\\">解决方法 3：双按钮关机</h3>\\\n\\\n<div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n<div style=\\\"min-height:48px;box-sizing:border-box;outline:none;margin-top:8px;margin-bottom:8px;transition:opacity 0.15s linear;position:relative;border:none;padding:12px 12px 12px 20px;opacity:1;padding-right:48px;background-color:rgba(208, 46, 0, 0.3);\\\">\\\n<div style=\\\"box-sizing:border-box;outline:none;font-size:18px;margin-bottom:5px;margin-top:1px;\\\">重要注意事项</div>\\\n\\\n<div style=\\\"box-sizing:border-box;outline:none;margin-left:-4px;margin-right:-4px;\\\"><span style=\\\"display:table;\\\"> </span>\\\n<div style=\\\"box-sizing:border-box;outline:none;position:relative;min-height:1px;padding-left:4px;padding-right:4px;float:left;width:100%;\\\">\\\n<p style=\\\"box-sizing:border-box;outline:0px;margin-bottom:24px;font-size:13px;margin:0px;padding:4px 0px 0px;\\\">不要在 Surface 平板电脑或 Surface 2 平板电脑上使用此流程。</p>\\\n</div>\\\n<span style=\\\"display:table;clear:both;\\\"> </span></div>\\\n</div>\\\n</div>\\\n\\\n<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">使用此双按钮关机流程可确保 Surface 完全关闭。操作方法如下：</p>\\\n\\\n<table style=\\\"box-sizing:border-box;font-size:inherit;font-style:inherit;font-variant:inherit;font-weight:inherit;border-spacing:0px;border-collapse:collapse;background-color:transparent;border-width:2px;width:100%;max-width:100%;border-bottom:1px solid rgb(208, 208, 208);\\\">\\\n\\t<tbody style=\\\"box-sizing:border-box;\\\">\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);border-top-style:none;\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 1： </strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">按住 Surface 上的电源按钮 30 秒钟，然后释放按钮。</td>\\\n\\t\\t</tr>\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 2： </strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">同时按住音量增大按钮和电源按钮至少 15 秒钟，然后释放二者。<br style=\\\"box-sizing:border-box;\\\"/>\\\n\\t\\t\\t屏幕可能会闪烁 Surface 徽标，但仍继续按住这两个按钮并坚持至少 15 秒钟。</td>\\\n\\t\\t</tr>\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 3： </strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">释放按钮后，等待 10 秒钟。</td>\\\n\\t\\t</tr>\\\n\\t\\t<tr style=\\\"box-sizing:border-box;border-width:2px;border-color:rgb(187, 187, 187);padding:4px;border-top:1px solid rgb(208, 208, 208);\\\">\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border-left-style:none;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;background-color:rgb(242, 242, 242);\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">步骤 4： </strong></td>\\\n\\t\\t\\t<td style=\\\"box-sizing:border-box;border:1px solid rgb(208, 208, 208);padding:12px;vertical-align:top;\\\">\\\n\\t\\t\\t<p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\">按下并释放电源按钮将 Surface 重新开机。</p>\\\n\\\n\\t\\t\\t<ul style=\\\"box-sizing:border-box;list-style:none;margin:0px;padding:8px 24px;list-style-type:disc;margin-top:-8px;\\\">\\\n\\t\\t\\t\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">如果 Surface 已启用：</strong>为电池充电一段时间。当电量至少为 40% 时，安装最新 Surface 和 Windows 更新以帮助避免未来出现问题。有关详细信息，请参阅<a href=\\\"https://support.microsoft.com/zh-cn/help/4023505\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">安装 Surface 和 Windows 更新</a>。</li>\\\n\\t\\t\\t\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><strong style=\\\"box-sizing:border-box;font-weight:bold;\\\">如果 Surface 仍无法启用：</strong>您的 Surface 可能需要维修。有关详细信息，请转到<a href=\\\"https://support.microsoft.com/devices\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\">将 Surface 送修</a>。</li>\\\n\\t\\t\\t</ul>\\\n\\t\\t\\t</td>\\\n\\t\\t</tr>\\\n\\t</tbody>\\\n</table>\\\n</div>\\\n            </div>\\\n        <span style=\\\"display:table;clear:both;\\\"> </span></div>\\\n    </div>\\\n</div></div>\\\n</div><div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n    <div style=\\\"box-sizing:border-box;outline:none;margin-bottom:20px;\\\"><div style=\\\"box-sizing:border-box;display:block;margin-bottom:12px;\\\">\\\n    \\\n    \\\n    <div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n        <div style=\\\"box-sizing:border-box;outline:none;margin-left:-4px;margin-right:-4px;margin-bottom:0px;\\\"><span style=\\\"display:table;\\\"> </span>\\\n            <div style=\\\"box-sizing:border-box;outline:none;position:relative;min-height:1px;padding-left:4px;padding-right:4px;float:left;width:100%;\\\">\\\n                <div style=\\\"box-sizing:border-box;outline:none;\\\"><a style=\\\"box-sizing:border-box;background-color:transparent;color:rgb(0, 108, 216);text-decoration:none;cursor:pointer;\\\"></a><h2 style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;text-align:left;color:rgb(0, 0, 0);margin-bottom:32px;\\\">相关主题</h2><ul style=\\\"box-sizing:border-box;list-style:none;margin:0px;padding:8px 24px;list-style-type:disc;\\\"><li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><a href=\\\"https://support.microsoft.com/zh-cn/help/4036282\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">Surface 电源状态</a></li><li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><a href=\\\"https://support.microsoft.com/zh-cn/help/4023505\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">安装 Surface 和 Windows 更新</a></li><li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><a href=\\\"https://support.microsoft.com/zh-cn/help/4036297\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">Surface 已开启但 Windows 无法启动</a></li><li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><a href=\\\"https://support.microsoft.com/zh-cn/help/4023539\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">Surface 电池无法充电</a></li><li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><a href=\\\"https://support.microsoft.com/zh-cn/help/4023542\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">Surface 上的 Windows 停止响应</a></li></ul></div>\\\n            </div>\\\n        <span style=\\\"display:table;clear:both;\\\"> </span></div>\\\n    </div>\\\n</div></div>\\\n</div><div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n    <div style=\\\"box-sizing:border-box;outline:none;margin-bottom:20px;\\\"><div style=\\\"box-sizing:border-box;display:block;margin-bottom:12px;\\\">\\\n    \\\n    \\\n    <div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n        <div style=\\\"box-sizing:border-box;outline:none;margin-left:-4px;margin-right:-4px;margin-bottom:0px;\\\"><span style=\\\"display:table;\\\"> </span>\\\n            <div style=\\\"box-sizing:border-box;outline:none;position:relative;min-height:1px;padding-left:4px;padding-right:4px;float:left;width:100%;\\\">\\\n                <div style=\\\"box-sizing:border-box;outline:none;\\\"><p style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;margin-bottom:24px;\\\"> </p>\\\n\\\n<h2 style=\\\"box-sizing:border-box;margin-top:0px;outline:0px;text-align:left;color:rgb(0, 0, 0);margin-bottom:32px;\\\">相关主题</h2>\\\n\\\n<ul style=\\\"box-sizing:border-box;list-style:none;margin:0px;padding:8px 24px;list-style-type:disc;\\\">\\\n\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><a href=\\\"https://support.microsoft.com/zh-cn/help/4036282\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">Surface 电源状态</a></li>\\\n\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><a href=\\\"https://support.microsoft.com/zh-cn/help/4023505\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">安装 Surface 和 Windows 更新</a></li>\\\n\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><a href=\\\"https://support.microsoft.com/zh-cn/help/4036297\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">Surface 已启用但 Windows 无法启动</a></li>\\\n\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><a href=\\\"https://support.microsoft.com/zh-cn/help/4023539\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">Surface 电池无法充电</a></li>\\\n\\t<li style=\\\"box-sizing:border-box;margin-bottom:20px;\\\"><a href=\\\"https://support.microsoft.com/zh-cn/help/4023542\\\" style=\\\"box-sizing:border-box;background-color:transparent;cursor:pointer;text-decoration:none;color:rgb(0, 103, 184);\\\" target=\\\"\\\">Surface 上的 Windows 停止响应</a></li>\\\n</ul>\\\n</div>\\\n            </div>\\\n        <span style=\\\"display:table;clear:both;\\\"> </span></div>\\\n    </div>\\\n</div></div>\\\n</div>\\\n<div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n    <div style=\\\"box-sizing:border-box;outline:none;\\\"></div>\\\n</div></div>\\\n            <div style=\\\"box-sizing:border-box;outline:none;\\\"><div style=\\\"box-sizing:border-box;outline:none;\\\">\\\n   <hr style=\\\"margin:0px;box-sizing:content-box;outline:none;border-top-color:rgba(0, 0, 0, 0.2);width:100%;color:rgb(148, 147, 150);padding:0px;border-color:initial;display:block;height:0px;border-width:1px 0px 0px;border-image:initial;border-bottom-style:initial;border-left-style:initial;border-right-color:initial;border-top-style:solid;border-left-color:initial;border-bottom-color:initial;border-right-style:initial;margin-top:12px;margin-bottom:12px;\\\"/>\\\n   <span style=\\\"box-sizing:border-box;font-style:normal;font-size:13px;display:inline-block;padding-bottom:7px;line-height:20px;margin-top:0px;\\\"></span>\\\n</div> \\\n\\\n</div>\\\n        </div>\\\n    <span style=\\\"clear:both;box-sizing:inherit;display:table;\\\"> </span></div>\\\n    \\\n    <div style=\\\"display:block;box-sizing:border-box;max-width:calc(1600px + 10%);margin:0px auto;zoom:1;padding-left:18px;padding-right:18px;\\\"><span style=\\\"box-sizing:inherit;display:table;\\\"> </span>\\\n        \\\n    <span style=\\\"clear:both;box-sizing:inherit;display:table;\\\"> </span></div>\\\n<span style=\\\"clear:both;box-sizing:inherit;display:table;\\\"> </span></div><span style=\\\"clear:both;box-sizing:inherit;display:table;\\\"> </span></div></div></div></div></div></div></div></span></div></div></div><br/></div></span>\\\n</div></body></html>\\u0000\"]],\"start1\":0,\"start2\":0,\"length1\":0,\"length2\":49025}]"
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updated_time: 2025-11-28T21:04:01.056Z
created_time: 2025-11-28T21:04:01.056Z
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